Refund policy

Due to federal hygiene regulations, we do not accept returns, refunds, or exchanges on any hair extensions, wigs, bundles, closures, frontals, or sale items.

This is to ensure that every customer receives 100% NEW, unused, uncontaminated hair.

✔ Exchange for Defective or Incorrect Items ONLY

We only offer exchanges if:
- You received the wrong item,
- The product arrived damaged, or
- There is a manufacturer defect.

To qualify, the item must remain in its original condition, including:

- Unopened packaging
- Untouched bundle ties
- Lace uncut
- No combing, brushing, washing, dyeing, or altering

Customers must report any issue within 48 hours of delivery with:
- Order number
- Photos and/or video that clearly show the issue
- Requests submitted after 48 hours cannot be approved.